Shipping & Delivery

Logistics

Every KAPAET order ships tracked. Here is exactly what happens between checkout and your doorstep — including what to do when a parcel stops moving.

Dispatch

1–2 business days

Orders placed before 15:00 (GMT+8) usually leave the warehouse the same day.

Delivery

3–12 business days

Depends on destination and service. Full table below.

Shipping cost

Free, tracked

No minimum order value. Express upgrades are quoted at checkout.

Delivery times by region

Destination	Service	Transit time	Cost
Hong Kong SAR	Local courier, tracked	1–3 business days	Free
United States / Canada	Air express, tracked	5–8 business days	Free
European Union / UK	Air express, tracked	5–9 business days	Free
Middle East	Air express, tracked	6–10 business days	Free
Southeast Asia	Air express, tracked	3–6 business days	Free
Rest of world	Air express, tracked	7–12 business days	Free

Transit time starts the day the parcel is handed to the carrier, not the day you order. Remote postcodes and customs inspections can add 2–5 days. These ranges are our current carrier averages, not a guaranteed delivery date — the estimated window for your address is confirmed at checkout.

What happens after you order

Order confirmed — you get an email with your order number within minutes.
Packed and dispatched — usually within 1–2 business days. We test every device before it is boxed.
Tracking activated — a second email arrives with the carrier and tracking number. Tracking can take up to 24 hours to show the first scan.
Delivered — signature may be required. If nobody is home, the carrier leaves a card and retries.

Tracking your parcel

Use the tracking link in your dispatch email, or open your account to see all orders. Tracking that has not moved for 5 business days is not normal — send us the order number and we will open a trace with the carrier.

Customs, duties and taxes

Import duties and taxes are the recipient's responsibility. Our prices do not include duties, VAT, GST or customs handling fees, and we cannot predict them — they depend on the destination country and the value of the order. The carrier will contact you directly to collect them before delivery, usually by email or SMS with a payment link.

Refusing a parcel because of duties does not cancel the return shipping cost: the carrier bills us for the return leg and we have to deduct it from your refund.

When something goes wrong

Situation	What to do
Tracking has not updated for 5+ business days	Email info@kapaet.com with the order number. We open a carrier trace and, if the parcel is confirmed lost, ship a replacement.
Parcel arrived damaged	Photograph the outer box and the device before opening anything further, then contact us within 48 hours. Keep all packaging.
Wrong address entered	Email us immediately. We can amend the address until the parcel is handed to the carrier.
Marked delivered but not received	Check with neighbours and the local depot first, then tell us within 7 days — we will file a claim on your behalf.